Page 94 - Commercial Catalogue 2011

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89 Commercial Catalogue
Tel: +44 (0) 1923 284151 www.tropicalmarinecentre.co.uk
Warranty
Tropical Marine Centre (TMC) sells products made by many manufacturers, most of whom have written warranties of various lengths.
These warranties are included in the packaging. Minor items, such as tubing, fittings and valves are covered by the TMC “12 Month Standard
Warranty” described below. Should you have a problem with any product sold by TMC, or an authorised TMC representative or distributor,
contact TMC within the warranty period and we will direct you how to proceed. For prompt service, call the TMC Commercial Sales
Department on +44 (0)1923 284151 between 9am and 5pm Monday to Friday, send a fax to +44 (0)1923 285840, or e-mail to
commercial@tmc-ltd.co.uk.
TMC 12 Month StandardWarranty
• Tropical Marine Centre (TMC) products, when properly installed and operated under normal conditions of use, are warranted by TMC to
be free from defects in material and workmanship for a period of 12 months from the date of purchase fromTMC or an authorised TMC
representative or distributor. Subsequent re-sale is not covered by this warranty and claims subsequent to the warranty period will not
be entertained.
• In order to obtain performance under this warranty, the buyer must:-
a) promptly give written notice of the defect toTMC by sending a fax to +44 (0)1923 285840, or by e-mailing commercial@tmc-ltd.co.uk, and
b) return the faulty product and/or part toTMC, accompanied by a detailed returns note quoting a returns number (allocated by the TMC
office or sales rep), all according to the returns procedure set out below.
Under this warranty, we do not offer repair or replacement of faulty product and/or part at the customer’s site.
• TMC warranties do not extend to any goods or parts which have been subjected to misuse, modification, lack of maintenance, neglect,
transit damage, or damage resulting from lightening, natural or accidental flooding, or fire.
• THIS EXPRESSWARRANTY EXCLUDES ALL OTHERWARRANTIES OR REPRESENTATIONS EXPRESSED OR IMPLIED BY ANY
LITERATURE, DATA, OR PERSON. THE MAXIMUM LIABILITY OF TMC UNDER THIS EXCLUSIVE REMEDY SHALL NEVER EXCEED
THE COST OF THE SUBJECT PRODUCT,AND TMC RESERVES THE RIGHT,AT ITS SOLE DISCRETION,TO REFUND THE PURCHASE
PRICE IN LIEU OF REPAIR OR REPLACEMENT.
• TMCWILL NOT BE RESPONSIBLE OR LIABLE FOR INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, however arising,
including but not limited to those for use of any products, loss of time, inconvenience, lost profit, labour charges, or other incidental or
consequential damages with respect to persons, animals, business, or property, whether as a result of breach of warranty, negligence or
otherwise.
• Notwithstanding any other provision of this warranty, BUYER’S REMEDY AGAINST TMC FOR GOODS SUPPLIED OR FOR NON-
DELIVERED GOODS OR FAILURE TO FURNISH GOODS,WHETHER OR NOT BASED ON NEGLIGENCE, STRICT LIABILITY OR
BREACH OF EXPRESS OR IMPLIEDWARRANTY IS LIMITED SOLELY,AT THE OPTION OF TMC,TO REPLACEMENT OF OR CURE
OF SUCH NON-CONFORMING OR NON-DELIVERED GOODS OR RETURN OF THE PURCHASE PRICE FOR SUCH GOODS
AND, IN NO EVENT SHALL EXCEEDTHE PRICE OR CHARGE FOR SUCH GOODS. TMC EXPRESSLY DISCLAIMS ANYWARRANTY
OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE OR PURPOSEWITH RESPECT TO THE GOODS SOLD. THERE ARE
NOWARRANTIESWHICH EXTEND BEYONDTHE DESCRIPTIONS SET FORTH INTHISWARRANTY, notwithstanding any knowledge
of TMC regarding the use or uses intended to be made of goods, proposed changes or additions to goods, or any assistance or suggestions
that may have been made by TMC personnel.
• Unauthorised extensions of warranties by the customer shall remain the customer’s responsibility.
• THE CUSTOMER IS RESPONSIBLE FOR DETERMINING THE SUITABILITY OF TMC PRODUCTS FOR CUSTOMER’S USE OR RESALE,
OR FOR INCORPORATINGTHEM INTO OBJECTS OR APPLICATIONS THAT THE CUSTOMER DESIGNS,ASSEMBLES, CONSTRUCTS
OR MANUFACTURES.
• This warranty can be modified only by TMC personnel by signing a specific, written description of any modifications.
Returns Procedure
1. All products and/or parts returned to TMC as faulty, must be inspected by TMC before a claim is accepted under this warranty, and
must
be accompanied by a detailed returns note quoting a returns number allocated by the TMC office or sales rep. No goods will be accepted
without the accompanying documentation. This applies to all returns, including those handed in or left at TMC by our visiting customers.
Any goods replaced at our customer’s request will be invoiced and a credit note only issued once the returned goods have been received
and processed according to our returns procedure.
Failure to follow this procedure may result in returns not being processed.
2. The faulty product and/or part must be returned to TMC packaged either in its original packing material or in comparable or suitable
packing material if the original is not available. The customer is responsible for paying the cost of returning the faulty product and/or
part to TMC and for any damages to the product and/or part that may occur during shipment. In the event of a claim being accepted
under the terms of our warranty TMC will, at its discretion, either repair or replace the defective product and/or part and return it to
the customer at TMC’s cost. If, upon inspection,TMC determines there is no valid claim under the warranty the customer must bear
the cost of repair or replacement and/or return of the product to the customer.
3. Although products may be returned to Manchester or Bristol (with relevant returns note and number attached), credit notes and
replacement items will only be issued from Chorleywood.
4.
All shortages, goods damaged in transit or other discrepancies on deliveries must be notified to Chorleywood by fax
within 24 hours of delivery on +44 (0)1923 285840.