Page 97 - Commercial Catalogue 2011

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www.tropicalmarinecentre.co.uk Tel: +44 (0) 1923 284151 Commercial Catalogue 92
RETURNS FORM
DATE: CONTACT NAME:
COMPANY NAME: ACCOUNT NO:
COMPANY ADDRESS:
POSTCODE:
TEL NO:
FAX NO:
EMAIL:
Product Code Product Description
Serial No. (if available) Qty
Tropical Marine Centre
Solesbridge Lane
Chorleywood
Herts WD3 5SX
Tel: +44 (0)1923 284151
commercial@tmc-ltd.co.uk
RETURNED BY: ______________________________ ________________________________
(PRINT NAME)
(SIGNATURE)
DATE RETURNED:
_____________________________
RETURNS ALLOCATION NUMBER
(This
must
be inserted by customer - see note 1 below)
Nature of fault and circumstances under which it occurred:-
Returns Procedure
1. All products and/or parts returned to TMC as faulty, must be inspected by TMC before a claim is accepted under this warranty, and
must
be accompanied by a detailed returns note quoting a returns number allocated by the TMC office or sales rep. No goods will be accepted
without the accompanying documentation. This applies to all returns, including those handed in or left at TMC by our visiting customers.
Any goods replaced at our customer’s request will be invoiced and a credit note only issued once the returned goods have been received
and processed according to our returns procedure.
Failure to follow this procedure may result in returns not being processed.
2. The faulty product and/or part must be returned to TMC packaged either in its original packing material or in comparable or suitable
packing material if the original is not available. The customer is responsible for paying the cost of returning the faulty product and/or
part to TMC and for any damages to the product and/or part that may occur during shipment. In the event of a claim being accepted
under the terms of our warranty TMC will, at its discretion, either repair or replace the defective product and/or part and return it to
the customer at TMC’s cost. If, upon inspection,TMC determines there is no valid claim under the warranty the customer must bear
the cost of repair or replacement and/or return of the product to the customer.
3. Although products may be returned to Manchester or Bristol (with relevant returns note and number attached), credit notes and
replacement items will only be issued from Chorleywood.
4.
All shortages, goods damaged in transit or other discrepancies on deliveries must be notified to Chorleywood by fax
within 24 hours of delivery on +44 (0)1923 285840.